21+ | Responsible Gaming

bijoy Responsible Gaming — Stay Safe

Betting and casino games are a form of entertainment — but they are enjoyable only when played within limits. bijoy always wants you to play with awareness and in control, so that the fun never becomes a burden.

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Our Commitment

bijoy believes that responsible gaming is a culture — not just a rule. We want every player to stay aware of their budget, time, and emotions. Our Terms and Conditions clearly state that bijoy never encourages uncontrolled betting.

Online betting and casino games are a form of entertainment — not a reliable source of income. Every bet carries both a chance of winning and a chance of losing. Only bet money that you can afford to lose without it affecting your daily life.

If you feel your gaming habits are getting out of control, our FAQ section has detailed information on self-restrictions and account protection. Taking the right step at the right time is the wisest decision.

Self-Limit Tools

bijoy lets you set your own gaming limits. Using the tools below, you can manage your account at any time.

Deposit Limit

Set a limit on how much you deposit per day, week, or month. Once a limit is set, it takes effect immediately.

Session Time Limit

Decide in advance how long you will play in one sitting. When the set time is up, your account will automatically go on a break.

Temporary Break

If you want to take a break for a few days, temporarily suspend your account for anywhere between 24 hours and 30 days. No bets or deposits will be possible during this time.

Permanent Self-Exclusion

If you want to stop completely for the long term, request permanent self-exclusion. This step is not easy to reverse — so think it through carefully before proceeding.

Betting History Review

View the records of all your transactions and bets. Analysing your own playing patterns can often help you identify a problem on your own.

Loss Limit

Set a limit so that once you reach a certain amount of losses, no more bets can be placed in that session — keeping your budget protected.

Request Self-Exclusion

If you feel a temporary break is not enough, fill in the form below. Our support team is active 24/7 and will process your request promptly.

Username

Exclusion Period

Reason (optional)

After submitting your request, our team will send a confirmation to your registered email. For urgent assistance, contact us directly via live chat.

Warning Signs of Problem Gaming

If any of the following apply to you or someone close to you, it is time to seek help.

Repeatedly increasing bets to try to win back lost money — holding onto the belief that "one more round and I will win."
Spending money meant for family, friends, or work-related needs on betting.
Hiding the amount of betting or gaming from family or people close to you.
Feeling restless, irritable, or angry when not playing — being unable to stop thinking about gaming.
Betting by taking loans or breaking into savings, and feeling financial pressure even after playing.
Spending more time and money than planned yet being unable to stop.
Gaming affecting your work, studies, or relationships with family.

If you recognise one or more of the signs above, do not try to handle it alone — seek professional support. Our About bijoy page has more details on our player welfare policy.

Where to Get Support

If you are struggling, do not carry it alone. You can get help through any of the following.

bijoy Live Chat

Our support team is available 24 hours a day, 7 days a week in both Bangla and English. Account suspension or self-exclusion requests can be handled immediately.

Email Support

Write to our support email — [email protected] — explain your situation and our team will respond as quickly as possible. Your privacy is fully protected.

Family and Friends

Talk to a trusted family member or friend. The understanding and support of someone close to you can often be the first step toward getting professional help.

Professional Counselling

Seek help from a psychiatrist or addiction counsellor. Professional addiction counselling is available at various mental health centres across Bangladesh.

Remember

Asking for help is not a sign of weakness — it takes courage. For any protective measures related to your bijoy account, contact us via live chat or email. We will act on your request without asking any questions.

Protection of Minors

To register at bijoy, you must be 21 years of age or older. To ensure this requirement is met, we verify age at the time of registration and may request an identity document if needed.

If there are children or teenagers in your home, use password protection on your device and do not leave the bijoy app or website logged in. It is your responsibility to keep your account secure.

If you suspect that a minor has used your account, inform our support team immediately. Our Privacy Policy has detailed information on personal data protection and account security.

Lock Your Device

Keep screen lock and password protection enabled on your phone or computer.

Log Out After Use

Logging out of your bijoy account after each session is a good habit.

Frequently Asked Questions — Responsible Gaming

The most common questions about responsible betting.

No, self-exclusion does not delete your account. Your account will be inactive for the set period — during this time no deposits, withdrawals, or bets will be possible. Once the period ends, you can request reactivation. For permanent self-exclusion, the reactivation process is more strict.

Lowering a limit takes effect immediately. However, increasing a limit has a mandatory waiting period — this is to protect you from impulsive decisions made in the heat of the moment. Contact our live chat for more details.

No, for security and privacy reasons, a self-exclusion request can only be made by the account holder — either directly through live chat or by email. However, if you want to help a family member, our support team can advise you on how to assist them.

Any balance in your account before self-exclusion becomes active is kept safe. If you inform the support team, a withdrawal can be arranged while the account is inactive. Contact us via live chat or email for more details.

A few effective habits: set a fixed weekly budget for betting and do not exceed it; do not chase losses by placing bigger bets after losing; do not bet while drinking or under emotional stress; do not treat betting as a source of income — it is only entertainment; and take regular breaks.

Yes. bijoy automatically detects unusual betting patterns and may reach out to you if needed. This is not surveillance — it is part of our support process for responsible gaming.