bijoy Privacy Policy
This policy explains in detail how the personal information collected when you register and use the bijoy platform is stored, processed and protected.
Introduction and Scope
bijoy is an online gaming and betting platform operated for users in Bangladesh. By using our website (https://bijoybet.cam), you agree to the terms of this privacy policy.
This policy describes what information bijoy collects, why it is collected, how it is used, and under what circumstances it may be shared with third parties. This policy supplements our Terms and Conditions and applies alongside those terms.
This privacy policy applies only to the bijoybet.cam domain and its subpages. bijoy is not responsible for the privacy practices of third-party websites or applications.
What Information We Collect
2.1 Information You Provide Directly
When you open an account, make a deposit, withdraw funds, or contact support at bijoy, the following information may be collected:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Payment details — bKash, Nagad, Rocket or Upay account numbers
- National ID or passport details for account verification
- Messages and attachments you send via support tickets or chat
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically through technical means:
- IP address and device identifiers
- Browser type, operating system and screen resolution
- Time of site access, time spent and list of pages visited
- Information from cookies and similar tracking technologies
- Gaming history, betting patterns and transaction records
2.3 Information Received from Third Parties
In some cases bijoy may receive limited information from authorised third-party organisations — such as mobile financial service providers — for security verification or payment processing purposes. This information is used solely to confirm transactions and prevent fraud.
Purpose of Data Use
bijoy uses your information for the following purposes:
| Purpose | Details |
|---|---|
| Account Management | Registration, login, account verification and security |
| Payment Processing | Processing deposits and withdrawals via bKash, Nagad, Rocket and Upay |
| Customer Support | Providing 24/7 assistance via live chat and email |
| Responsible Gaming | Age verification, monitoring gambling behaviour and setting limits where needed |
| Legal Compliance | Complying with applicable laws and regulations and preventing fraud |
| Platform Improvement | Analysing user experience and improving service quality |
| Contact | Sending transaction confirmations, important notices and promotional information (with your consent) |
bijoy never sells your personal information and does not transfer personally identifiable information to third-party advertisers.
Cookies and Tracking Technologies
4.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. bijoy uses the following types of cookies:
- Essential Cookies: Required for the core functionality of the site — maintaining login status and managing sessions.
- Functional Cookies: For remembering your preferred language and settings.
- Analytics Cookies: For understanding traffic patterns and improving the platform.
- Security Cookies: For detecting fraudulent activity and protecting your account.
4.2 Cookie Controls
Most browsers accept cookies by default. You can control or delete cookies through your browser settings. Please note that disabling essential cookies may prevent some core features — such as staying logged in or completing transactions — from working properly.
Data Sharing and Disclosure
5.1 Third-Party Service Providers
bijoy works with trusted third parties to operate certain services. These organisations receive only the information needed for their specific role and are contractually bound to maintain confidentiality:
- Payment gateway and mobile banking service providers
- Technology infrastructure and cloud hosting providers
- Identity verification services
- Game content studios and developers
5.2 Legal Obligations
bijoy may be legally required to disclose information in the following circumstances:
- Under a court order or at the request of a legitimate government authority
- To assist in investigations into money laundering or other serious crimes
- To protect the legal rights of bijoy or its users
Even in these cases, bijoy provides only the information that is necessary and always acts within the bounds of the law.
5.3 Business Transfers
If bijoy's business structure changes in the future — such as through a merger or acquisition — user data may transfer to the new entity. Users will be notified in advance and the protections in this privacy policy will be maintained.
Data Security and Protection
6.1 Technical Security Measures
bijoy uses industry-standard technology and processes to protect your information:
- SSL/TLS Encryption: All data between the website and servers is transferred over encrypted channels
- Data Encryption: Stored sensitive information is kept encrypted
- Access Controls: Only authorised staff can access the information they need
- Regular Security Audits: Routine audits to identify and address system vulnerabilities
- Firewall and Intrusion Detection: Active monitoring to prevent unauthorised access
6.2 User Responsibilities
Data security is a shared responsibility. While bijoy maintains strong protective measures, you should also take the following precautions:
- Use a strong, unique password and change it regularly
- Do not share your login details with anyone
- If you log in on a public or shared device, always log out when you are done
- If you notice any unusual activity on your account, notify bijoy support immediately
Data Retention
bijoy does not keep your information longer than necessary once the relevant purpose has been fulfilled. The general rules are as follows:
- Account Information: For as long as the account is active and for the legally required period after closure
- Transaction Records: For the period required under financial regulations
- Communication History: For a limited period for the purpose of resolving issues and improving quality
- Analytics Data: May be retained for statistical purposes after personally identifiable information has been removed
If you request account deletion, bijoy will remove personally identifiable information as quickly as possible, although information that is legally required to be retained will be kept for the designated period.
Your Rights and Controls
As a bijoy user, you have the following rights over your own information:
- Right to Access: You can find out what information bijoy holds about you and request a copy.
- Right to Rectification: If any of your information is incorrect or out of date, you can request that it be corrected.
- Right to Erasure: In certain circumstances you can request that your information be deleted, though where legal obligations exist not all information may be deleted immediately.
- Right to Object to Processing: You can stop receiving marketing communications or object to certain types of processing.
- Right to Data Portability: In some cases you can request a copy of your information in a structured format.
To exercise these rights, contact the bijoy support team via live chat or email. The Responsible Gaming section also describes ways to manage your account and gaming limits.
Protection of Minors
bijoy strictly prohibits participation by anyone under the age of 21. The platform is operated exclusively for adult users aged 21 and over.
We do not knowingly collect any information from minors. If it comes to our attention that a user is under 21, their account will be closed immediately and the relevant data will be deleted.
If a parent suspects their child has registered on bijoy, please contact our support team without delay. Visit our About Us page for more information.
Policy Changes and Updates
bijoy may revise this privacy policy from time to time — in response to changes in technology, law or business practices. In the case of significant changes, users will be notified in the following ways:
- A notification sent to the registered email address
- A clear notice displayed on the website homepage
- The "Last Updated" date on this page being changed
Continued use of bijoy after any changes will be taken as your agreement to the updated policy. You are therefore advised to check this page regularly.
Contact and Complaints
Privacy-Related Contact
If you have any questions or concerns about this privacy policy, or wish to exercise your rights over your information, please contact the bijoy support team: