bijoy FAQ — Bonus, VIP and Payment
On this page you will find detailed answers to the questions that come up most often when using bijoy — about bonus terms, VIP cashback, deposits via mobile banking, and responsible gaming. Below, more than 20 questions are answered across four sections.
What is on this page
Bonus Terms
Here you will find answers to the questions players ask most often before or after claiming the welcome bonus at bijoy. Also see detailed bonus information on bijoy Casino.
The exact validity period of the bijoy welcome bonus is available on the site's terms and conditions page. Generally, if the wagering requirement is not met within the set time after claiming the bonus, the bonus is automatically cancelled. So it is best to read the terms and conditions carefully right after claiming the bonus, so you can complete the play within the deadline.
Yes, if after claiming a bonus you decide you would rather play without it, you can contact bijoy's live chat support and request a bonus cancellation. However, if the bonus is cancelled, any winnings earned from the bonus will also be cancelled. It is a good idea to check your balance before cancelling the bonus.
At bijoy, you get a 100% bonus on your first deposit, up to ৳8,000. A 10x wagering requirement applies to the bonus. For example: depositing ৳1,000 adds ৳1,000 in bonus, giving a total balance of ৳2,000; in this case you need to place ৳1,000 × 10 = ৳10,000 in bets before withdrawing the bonus. That is how bijoy's wagering works.
Generally, slot games contribute fully to bonus wagering. Live casino and card games may count at a partial or zero rate — the specific rates are listed in the site's bonus terms. To understand the wagering calculation correctly, ask bijoy's support team or check the site's terms and conditions.
Since bijoy offers a 100% bonus, you need to deposit at least ৳8,000 to receive the ৳8,000 bonus. A concrete example: depositing ৳16,200 adds ৳8,000 in bonus, giving a total balance of ৳24,200, and the wagering requirement would be ৳8,000 × 10 = ৳80,000. The bonus amount is always 100% of the deposit, up to a maximum of ৳8,000.
If you try to withdraw before completing the wagering requirement, the bonus balance and any winnings earned from the bonus are generally cancelled, and only the remaining balance from your original deposit can be withdrawn. To find out bijoy's specific policy, log in to your account and contact support from the bijoy Login page.
Limits and Controls
Questions about the tools and limits bijoy provides for safe and responsible play are answered here. Read the responsible gaming page for more details.
You must be at least 21 years old (21+) to take part in any activity at bijoy, including casino and sports betting. You may be asked to verify your age with an ID at the time of registration and at any point afterwards. Failing to meet the age requirement risks having your account suspended.
If you are feeling financial or mental stress because of sports betting or casino, contact bijoy's 24/7 live chat — they can assist you in Bengali. It is also important to talk to a family member or a trusted friend and seek professional advice. You will find detailed information and tools on bijoy's responsible gaming page.
Some common signs are: betting beyond your budget, playing again to recover losses, neglecting family or work, and being unable to stop playing. If you notice any of these signs, consider using bijoy's self-exclusion or cooling-off tool. The specific tools are described in the question below.
bijoy offers the option to set deposit limits as part of responsible gaming. You can set a maximum deposit amount on a daily, weekly, or monthly basis. Reducing a limit takes effect immediately, but increasing one generally has a waiting period. To set a limit, go to your account settings or contact support.
Cooling-off is a short-term break — the account is temporarily suspended, usually for a few days to a few weeks. Self-exclusion is a longer-term step, where access to the account is fully blocked for a set period (6 months to several years). Both can be requested through bijoy's support.
VIP and Cashback
Detailed information about the bijoy VIP program and weekly cashback is available in this section. Go to the bijoy VIP page to see the full list of benefits.
bijoy VIP members receive weekly cashback, dedicated support, and priority access to special promotions. At higher tiers, the cashback rate increases and early access to new games or events becomes available. bijoy's VIP program is designed to offer extra value to regular players.
Weekly cashback is calculated on the net loss for that week — meaning a set percentage of the difference between total losses and total winnings is returned. Example: a Gold tier member with a net loss of ৳20,000 in a week receives ৳20,000 × 0.8% = ৳160 in cashback — that is the maximum rate for that tier.
bijoy has four VIP tiers:
- Bronze — maximum weekly cashback 0.2%
- Silver — maximum weekly cashback 0.5%
- Gold — maximum weekly cashback 0.8%
- Platinum — maximum weekly cashback 1.0%
Promotion through each tier is based on volume of play and activity.
VIP tier upgrades at bijoy happen through regular and active play. The more you play and the longer you remain active, the greater the opportunity to move up a tier. For the specific criteria, ask bijoy's live chat support — they can give you accurate information based on your account.
At bijoy, weekly cashback is calculated at the end of each week and credited to your account within a set timeframe. The cashback may be added directly as a bettable balance or appear as a separate bonus. Check the site's promotions page or ask the support team for specific conditions.
The maximum weekly cashback at Silver tier is 0.5% and at Platinum it is 1.0%. On the same net loss, Platinum gives double the cashback. So for players who bet regularly and in significant amounts, being at a higher tier is more rewarding — that is the biggest advantage of the bijoy VIP program.
How to Make a Deposit
Depositing at bijoy via Bangladesh's mobile wallets is straightforward. The most frequently asked questions are answered below.
The most reliable source for bijoy's deposit fee policy is the site's up-to-date information. If you have questions about fees or any deductions, ask bijoy's live chat before making a deposit so you have a clear picture before proceeding. Your mobile wallet provider's own charges may also apply.
To deposit at bijoy using bKash: log in to your account → select the deposit option → choose bKash as the payment method → send the payment via bKash to the number provided on the site → enter the transaction ID → submit. The minimum deposit is ৳100. Your balance is usually updated within a few minutes.
The steps for depositing at bijoy with Nagad are the same as bKash: go to your account → navigate to the deposit section → select Nagad → complete the payment using the Nagad app or by dialling *167# as directed on the site → submit the transaction reference number. You can start with a minimum of ৳100.
bijoy currently supports deposits through four payment methods:
- bKash — Bangladesh's most popular mobile banking
- Nagad — the postal department's digital financial service
- Rocket — Dutch-Bangla Bank's mobile wallet
- Upay — UCB's mobile financial service
Withdrawals can be made using the same four methods.
The minimum deposit at bijoy is ৳100 for all methods. With this ৳100 you can start playing slot games, live casino or cricket betting — anything you like. The minimum withdrawal amount is ৳800.
Withdrawals at bijoy are generally processed within 10 to 45 minutes. Whether you withdraw via bKash, Nagad, Rocket, or Upay, this timeframe applies. However, if account verification has not been completed, the first withdrawal may take a bit longer. The minimum withdrawal amount is ৳800.
If you don't find an answer, contact us
If your question is not answered in this FAQ, bijoy's support team is available seven days a week, 24 hours a day, in both Bengali and English.
You will find the live chat button at the bottom-right of any page on the site. Write to us directly in Bengali — responses are usually quick.
24/7 — bijoy support is active even on Eid, Puja and public holidays.